Terms & Conditions

All prices quoted are subject to confirmation at the time of commission and are exclusive of VAT which is payable at the current rate. Any Design costs that are quoted do not include print, photography, illustration or model making unless specifically stated.

Payment will be invoiced in three instalments: –
– One third on commission – to be paid before commencement of work.
– One third on presentation of work – to be paid on approval of concepts
– One third on completion of work ready for print/production
This demonstrates commitment from you/the client to the project and enables The Company to keep its commitment to its staff in the form of remuneration.

All packages offered are for the complete package as defined in the rate card – no discounts will be made for removing items or exchanged for alternative products (except for the naming option) Additional costs will be incurred for photography, model making etc.

Any offer made by the company is valid for 7 days, after which the offer is no longer applicable. Print quotes are valid for 30 days, after which point the job will have to be re-quoted.

No work will commence until written go ahead is given by the client (email accepted). As stated above, one third of the total payment agreed will be billed at this point with immediate settlement due before any work by Create a Brand can be undertaken.

Any dispute of an invoice will not be entered into 7 days after the date of the invoice.

Payment can be made by cash cheque, bank transfer to Create a Brand Ltd – sort code 72-00-00 – Account no 06436641 Alliance Leicester Commercial Bank, or by payment through our website www.create-a-brand.com. We accept all major credit and debit cards. There is a small admin charge for this service.

On presentation of work, the estimates quoted allow for one set of amends. Once these amendments have been made additional amends will be charged at the hourly rate in minimum of half-hourly increments.

Completed work will only be released once full /cleared payment has been received.

The Company has the right to charge 10% of the total invoice outstanding per day that the invoice is overdue.

If payment in full has not been made within 30 days of the invoice date The Company retains the right to engage 3rd parties to collect any monies owed. Costs incurred during the course of this collection will be passed onto the client.

Whilst the company is happy to engage in meetings at no cost to the client, the Company may charge the hourly rate for meetings if the amount/length of meetings are deemed by the company to be outside of the usual remit in the completion of a particular project.

If the client decides for whatever reason not to print/produce the agreed work our invoice is still payable, as it bears no relevance to the quality of the work we have produced.

If work is started but then abandoned through no fault of the company’s, payment of work completed will be due based on hours spent to the point of stopping.

For non-package deliverables the cost of designing/copywriting/artworking will be estimated based on the time we believe the project will take and calculated using our hourly rate. Please note that this is an ‘estimate’ and whilst we endeavour to ensure that we work within the estimated levels, situations may arise/briefs change, which result in more hours than estimated. If this situation arises the company will endeavour to inform the client before incurring the additional costs.

Printing projects will be managed by our Print Manager and charged out at the hourly rate.

All printing and design costs must be paid for in total before any print suppliers are requested to proceed.

Whilst every effort is made to ensure that spellings and grammar are correct, the client also has a duty to ensure that they have thoroughly checked all work before signing it off. This is particularly important with regards names, titles, telephone numbers, emails etc. The Company shall not be held responsible for any omissions/mistakes that occur in this respect.

Regarding websites, whilst every effort is made to ensure that everything in our capacity is checked thoroughly it is the client’s responsibility to thoroughly check from their end that emails, sales functionality contacts etc are working correctly by carrying out tests.

Create-a-Brand Ltd may, at its discretion, withhold final files until full payment has been received. Any work not paid for remains the property of the company until the receipt of full payment.

Title in all Goods supplied by the Company shall vest in the Company until the Company has received full payment in respect thereof. Risk in Goods supplied passes to the Client on supply.

The Company retains the intellectual property of all worked created and is therefore within its rights to display said work in order to promote its business.

Credit limits may be given to approved accounts at the sole discretion of the Company but the Company will require both bank and trade references. As its sole option the Company may cancel or amend credit limit previously granted.

The failure by the Company at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.

The Company shall not be responsible for any failure to perform its obligations here due to circumstances out of its control and does not offer any guarantee whatsoever with regard to the work produced other than it meets the requirements of the agreed brief (verbal or written).


These terms and conditions apply to all contracts for the provision of work for the client to the exclusion of any terms and conditions specified by the client.

In these Terms and Conditions: –

‘Company’ means Create-a-Brand Ltd.

‘Client’ means the person/persons or Company that purchases the services.

‘Services’ means the provision of strategical thinking and the end products of that, i.e. the tangible end product – visualisation of logo, etc.

‘Estimate’ – this is the price agreed, based on the work required from the Client brief. Any changes in this brief will require for the estimate to be revised.

‘Brief’ – the written or verbal communication of what is required from the company by the client.

‘Invoice’ – this will be presented on project completion or as an interim invoice.


The Company accepts no responsibility whatsoever for any inconsequential loss or damage resulting from the contract (verbal or written).